- Department Marketing
- Teaching fields Customer relationship management Commercial negotiating Customer Loyalty Client experience
20 years of professional experience .
From 1998 to 2008: Contact Center Director by Teleperformance and Sitel for clients such as AIG, SFR, Numericable, Orange, Yellow Pages, Bouygues Telecom providing BtoBtoC services
Management of Business Units (30 M € Cdn)
From 2008 to 2014: Sales & Marketing Director and Director of Admissions in La Rochelle Business School, Excelia Group
Since 2014: Director of La Rochelle Business School, Excelia Group Masters Of Science (MSc) Programmes